CANCELLATION POLICY

L&B is temporarily operating in a limited capacity to ensure the safety and health of our families, friends, business, community, and economy. 

 

Because we make everything custom and from scratch, we do kindly ask for a notice of 72 hours to reschedule your order or to cancel your order for a full refund or store credit.

 

 If your order is scheduled for pickup within 72-36 hours, the maximum amount issued will be your choice of up to a 50% refund or 75% store credit based on the production status of your order at the time of cancellation. Please note, many of our custom elements are handmade and require several days to complete. These items may not be eligible for refund or store credit.

 

If you do not cancel your order, or if cancellation is made within 36 hours of your scheduled pick-up date, no refund will be issued.

 

At this time, with limited or no in-person or voicemail access, cancellations will only be accepted via email. Please reach out to us at info@loveandbuttercream.com for any order adjustments or cancellations.